Terms Of Service

Effective Date: 20 July 2025
Provider: Artefacto LLP, a company registered in England and Wales], with registered office at 86-90 Paul Street London EC2A 4NE ("we", "us", "our").

By creating an account or using our services, the business entity you represent ("you", "your", or "Customer") agrees to be bound by these Terms.

1. Our Service

We provide a software-as-a-service (SaaS) platform for businesses to collect, manage, and publish impact stories and other feedback from their customers (the "Service").

Subject to these Terms, we grant you a non-exclusive, non-transferable right to access and use the Service during your subscription term.

2. Business Use Only

This Service is provided solely for business purposes. You confirm that you are acting on behalf of a business and not as a consumer.

You are responsible for all activity under your account and for ensuring your authorised users comply with these Terms.

3. Customer Content

You retain all rights to the testimonials and content you collect or upload ("Customer Content").

  • You have obtained all necessary permissions to use, store, and process Customer Content.
  • Your Content does not violate any applicable law or third-party rights.

You grant us a limited, non-exclusive licence to use, process, and store Customer Content solely to provide and improve the Service.

4. Data Protection

Both parties will comply with the UK GDPR and the Data Protection Act 2018.

Where we process personal data on your behalf, our Data Processing Agreement (DPA) applies.

You are the data controller. We are the data processor. See our Privacy Policy for more information.

5. Fees & Payment

  • All fees are exclusive of VAT unless otherwise stated.
  • Subscriptions are billed in advance (monthly or annually).
  • Failure to pay may result in suspended access.

We may revise pricing with 30 days' notice.

6. Acceptable Use

You must not:

  • Send spam or misleading messages
  • Fabricate testimonials
  • Reverse-engineer the platform
  • Break any applicable laws using the Service

We may suspend your account for serious or repeated breaches.

7. Intellectual Property

We retain all rights to the Service, software, and branding. You may not copy, distribute, or resell the Service or use our trademarks without permission.

8. Term & Termination

These Terms apply from the date of acceptance and remain in force until terminated by either party.

  • Either party may terminate with 30 days’ written notice
  • We may suspend or terminate your access for material breach
  • We may delete your data 30 days after termination

9. Warranties & Disclaimers

We provide the Service with reasonable care and skill but do not guarantee uninterrupted or error-free operation.

Except as stated, all warranties are excluded to the fullest extent permitted by law.

10. Limitation of Liability

We are not liable for indirect or consequential loss. Our total liability is capped at the amount you paid us in the 12 months prior to the claim.

Nothing limits liability for death, personal injury, or fraud.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Disputes will be resolved in the courts of England and Wales.

12. Changes

We may update these Terms. Material changes will be communicated in advance. Continued use means acceptance of changes.

13. Contact

If you have any questions, please contact us at:

info@artefacto.org.uk
86-90 Paul Street, LONDON EC2A 4NE