There's a conversation most library managers know well. Funders ask for evidence of impact. Or board members request something concrete to share in their annual reports.It's rarely a reflection of ...
In our previous blog post, we discussed the benefits of one question survey. We looked at why qualitative open-ended ...
Surveys are undoubtedly a popular approach for collecting data from service users. And while they can seem like an ea...
What do we mean when we talk about impact stories?Impact stories are what library users tell us about their experienc...
Organisations with a social purpose make a real difference to people and communities every day. From our work in the ...