If you read our previous post, Measuring Impact By Listening to Users, you’ll already know that by an impact story we mean a narrative, first-hand account from someone, describing their experience ...
Evidence of impact doesn’t always come in the form of a formal evaluation. How many times have you received feedback ...
In this post, we want to talk about building a culture of measuring and celebrating impact in your library. Making im...
There's a conversation most library managers know well. Funders ask for evidence of impact. Or board members request ...
In our previous blog post, we discussed the benefits of one question survey. We looked at why qualitative open-ended ...
Surveys are undoubtedly a popular approach for collecting data from service users. And while they can seem like an ea...
What do we mean when we talk about impact stories?Impact stories are what library users tell us about their experienc...
Organisations with a social purpose make a real difference to people and communities every day. From our work in the ...