Announcing ImpactKit: Collect, understand and share your impact
A
Artefacto
Organisations with a social purpose make a real difference to people and communities every day. From our work in the library sector, we’ve seen how libraries can change lives: supporting communities, offering a welcoming place and providing vital lifelines in challenging times.
Many organisations tend to let the work speak for itself. But in a world of budget reviews and increasing stakeholder demands, demonstrating the value of your services is becoming vital.
But showing evidence of the impact of your work is no easy task. Too often when evidence is needed, teams are left rushing to gather feedback or positive comments via various channels.
This is why we built ImpactKit - a central, organised space for you to collect, analyse and share evidence of the impact of your work. It helps you collect stories from your users, in their own words, and turn them into actionable insights. And it helps you better understand the impact of your services and demonstrate this impact to others.
Collaborative by nature
Collecting impact evidence shouldn't be a "back-office" chore for a single staff member. We wanted to help build a culture of collaboration. It’s about creating a collective sense of pride and ensuring that impact is celebrated at every level of the organisation, from the front desk to the manager’s office.
By making the app user-friendly and accessible, every staff member can easily collect impact stories via a sharable collection page or recording them directly in the app.
Designed for simplicity and clarity
When designing the interface, we had two strict rules:
- For ImpactKit users: It must simplify their workflow, not add to it. The app is "uncluttered" by design, doing a few things well rather than being too complex.
- For the Community: People are tired of long surveys. Our collection page ensures that providing feedback isn't a burden. Community members can submit their thoughts in seconds, making them far more likely to engage.
Let users tell their stories in their own words
While numbers and stats have their place, they rarely capture the soul of a service. We intentionally designed our collection page around a single, customisable qualitative question. Why? Because an authentic quote from a community member can often carry more weight with a stakeholder than a number without a context. It’s the most genuine way to show how we actually change lives. And it keeps the emphasis on asking the “right” question to your users.
The collection page allows contributors to share valuable feedback in seconds, which arrive in one place, ready to be reviewed and shared.
Turning feedback into actionable insights
Another useful feature is thematic tagging, enabling the ImpactKit users to add specific impacts to identify patterns and generate deeper insights.
Our aim was to help users easily find impact stories that support their organisation’s goals and mission. The ImpactKit enables users to link stories to specific projects and align them with the overall objectives they have set.
Sharing your impact
ImpactKit also allows you to turn the collected feedback into customisable images at the click of a button. Whether it’s for a report, presentation or social media update, you can now showcase your success stories instantly, rather than spending hours formatting a report.
New features being added
This isn’t a ‘finished’ product. We believe in building alongside our users. We actively encourage feature requests because we want this tool to evolve based on the real-world needs of the people using it every day.